Shipping and Delivery

We ship UK, Europe & Worldwide! Delivery rates are calculated at checkout.

Regrettably, we are unable to guarantee delivery of your package within the anticipated time frame. Please consider the estimated delivery times as a reference only, beginning from the dispatch date. Be sure to keep an eye out for the dispatch email.

SwimSerene does not hold responsibility for damaged, lost or stolen packages. However, we will do everything we can to help rectify the issue. 

Customs & Import Duties – Important Information for International Orders

When you place an order with SwimSerene, your parcel may be subject to import duties, taxes, or customs fees once it arrives in your destination country. These charges are determined by your local customs authority and can vary widely depending on your location.

Please note: SwimSerene does not cover the cost of any customs, duties, or import taxes. These fees are the responsibility of the customer and are not included in the product or shipping costs.

We strongly recommend checking with your country’s customs office before placing your order so you’re aware of any potential charges.

• Customs Clearance: Customs procedures and processing times differ by country. Any delays caused by customs are unfortunately beyond our control and may affect your delivery timeline.
• Payment of Duties and Taxes: If applicable, your local courier or customs office will typically request payment before releasing the parcel for final delivery.

Tracking Your Order
All orders are shipped via Royal Mail and you will get shipping updates and tracking to your email via Shopify.

If you have any questions, please submit a contact form here or email Timna@Swimserene.com and we will be there to help!

Please allow 48 hours for a response <3